Download Connection Manager

This software will allow you access to all OPENSKY™ services

FAQ

Can I close the modem link after connecting to the satellite?

You must keep the dial-up connected so that the data you request can be downloaded from the satellite.

Should I connect through a particular ISP?

We do not have a private dial-up provider so you must keep your ISP. The blocking system of some ISPs may limit your access to OPENSKY™ services, while the low quality of service of other ISPs can stop you reaching the maximum limits offered by OPENSKY™.

Why do I have to connect to my ISP?

The dish can receive data from the satellite, but until the new standard DVB-RCS (Return Channel Satellite) becomes available on our satellites, it cannot send it, so an ISP is needed.

Which protocols does OPENSKY™ support?

Protocols supported by OPENSKY™ are: HTTP (to browse on web), FTP (to transfer all kinds of files on the net), SSL (for secure connections), SOCKS (for software, peer2peer, FTP Clients, mail and newsletters).

PARABOLIC DISH

What dish size should I use?

This depends on where the dish is located. Using the coverage maps you can identify the signal power in the area and thus choose the right dish size from the following.: 48dBW – 80 cm, 47dBW – 90 cm, 45dBW – 110 cm, 43dBW – 150 cm, 40dBW – 200 cm.

How can I use OPENSKY™ services and see TV on Hotbird at13° East using the same dish?

You need to use 2 LNBs: one for OPENSKY™ which uses Eutelsat satellites the other LNB for Hotbird at 13° East.

OPENSKY™ cover my country?

You can find a footprint of the coverage here.

DVB CARDS

What is a MAC address? How can I know my MAC address?

The MAC address is a six-byte number which is usually represented as six hexadecimal bytes separated by ‘-‘. For example 00-d0-a1-b2-c3-22. It uniquely identifies a network interface card. In our case, it uniquely identifies your satellite card (which is seen by the operation system as a network card). A MAC address is built like this: 00-d0-a1 is the code of the card manufacture; the last numbers XX-XX-XX represent the last 6 numbers or letters of the serial number of your DVB card. You need to communicate this address to our servers (at the time of your subscription) to receive data from the satellite. If you ever change your satellite card, please update the MAC information. You can know your MAC address from your DVB configuration software.

Which PIDs do I have to insert while setting my DVB card?

In the DVB card configuration you need to put the Pid that you receive by email when your SatSurf subscription is activated. For SatKiosk and SatTorrent, the PIDs are 2401 and 2485.

I've changed my DVB card and the service has stopped working, what can I do?

If you change your DVB card, you need to send us the new MAC address in order to continue using the service because it is linked to the login. Please send us an email, with your login, the old MAC address and the new one.

I have got a TeVii, Satelco, Telemann, Technisat, Technotrend, Hauppauge, Siemens, Pentamedia or another card. Is it compatible with OPENSKY™ Services?

Basically, all DVB-IP compliant cards will work, but not all of them will be able to support all OPENSKY™ services. Moreover, you cannot use a satellite receiver; you have to buy a DVB IP card and install it on your PC.

Troubleshooting

I cannot perform the satlogin using the Opensky Connection Manager.

Enter your user name and password to sign in, you will be redirect to the “user area” and then you can click on “your account” and check if you have a valid contract.
If you do not have a valid contract you can buy one now.
If you have a valid contract please contact us.

I cannot get a VPN connection using the Opensky Connection Manager (option OSDA).

Check you have a valid contract
Enter your user name and password to sign in, you will be redirect to the “user area” and then you can click on “your account” and check if you have a valid contract.
If you do not have a valid contract you can buy one now.
If you have a valid contract, follow the indications below.

Check which Client you are using
If you have manually configured the VPN connection, download the OPENSKY Connection Manager which will automatically complete the configuration.

If you have already installed the OPENSKY Connection Manager, check that your provider allows you to use a VPN pptp/l2TP connection
If the VPN pptp/l2TP connection is blocked, then try to connect using the openvpn system

If the problem persists contact us.

I can connect to the internet using the Opensky Connection Manager but I cannot surf the web.

After installing the DVB card, check the ip address of your computer by connecting to the site mio-ip.org. Then execute the ipconfig command in a dos window of your computer.
If the two ip addresses (one obtained by the ipconfig command and the other from the myip.com site) are different, then you cannot use the OPENSKY Connection Manager with a proxy, then you should use an OSDA connection to connect to OPENSKY.
– If your addresses are the same, check you have inserted the Proxy into the Browser. Please note that if you are uisng internet explorer, the proxies need to be inserted in every connection that you use.
In the user area, check that the mac address registered is the same as for the DVB card check the configuration of the DVB card: the frequency and pid are in line with the transponder you are using.
– If you have already inserted the information, please contact us and give us the details of the ping command 193.251.125.65, the tracert 193.251.135.65, the s/n ratio, the ber of the DVB card and, if available, the frequency used and the pid.

I can connect to the internet using the VPN connection but I cannot surf the web. (option OSDA).

In the user area, check that the mac address registered is the same as your DVB card
– Check the configuration of the DVB card: the frequency and pid are in line with the transponder you are using.
– If you have already inserted the information, please contact us and give us the details of the ping command 193.251.125.65, the tracert 193.251.135.65, the s/n ratio, the ber of the DVB card and, if available, the frequency used and the pid.

I can connect to the Internet but the speed is very low.

– Check your contract
– Check that you still have high priority traffic associated with your account. If you do not, you can buy a new subscription in order to have high priority traffic. If you still have high priority traffic, check that the traffic is provided via satellite (using the programme of your DVB card), if the traffic is not provided by satellite and you use oswa
– Check you have inserted the proxies in the browser for the connection you use to access internet

If you use other connections, please contact us

Contact us - Opensky support

For any information, please contact us by filling out the form below.

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FAQ ultima modifica: 2016-12-20T16:01:05+00:00 da mp@brd